[Staff] [Faculty] OneDrive for Business issues

[Wenwu Xu]

Thank you very much, Asfaw!
Happy Chinese/Lunar New Year!

Best wishes,
Wenwu

Wenwu Xu, Ph.D.
Assistant Professor
Department of Mechanical Engineering, E-323J
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1323
USA
Tel: 1-619-594-6068
Email: wenwu.xu at sdsu.edu
Web Site: mmm.sdsu.edu
Dept Web Site: mechanical.sdsu.edu/mechanical/


On Mon, Jan 23, 2023 at 10:27 AM abeyene at sdsu.edu <abeyene at sdsu.edu> wrote:

> This could be due to the new Chinese year, :)
> Happy New Year to those who celebrate, Wenwu?
> asfaw
>
>
> On Mon, Jan 23, 2023 at 9:03 AM Wenwu Xu <wenwu.xu at sdsu.edu> wrote:
>
>> Dear William,
>>
>> I am having the same problem since long time ago. It was
>> temporarily addressed by Ku but it came back just a few days later. It
>> would be really great to have this fixed.
>>
>> Best regards,
>> Wenwu
>>
>> Wenwu Xu, Ph.D.
>> Assistant Professor
>> Department of Mechanical Engineering, E-323J
>> San Diego State University
>> 5500 Campanile Drive
>> San Diego, CA 92182-1323
>> USA
>> Tel: 1-619-594-6068
>> Email: wenwu.xu at sdsu.edu
>> Web Site: mmm.sdsu.edu
>> Dept Web Site: mechanical.sdsu.edu/mechanical/
>>
>>
>> On Mon, Jan 23, 2023 at 9:00 AM Hassan Davani <hdavani at sdsu.edu> wrote:
>>
>>> Dear William,
>>>
>>> Other than the issue you mentioned below, there is a problem affecting
>>> me and some of our colleagues *everyday*. The machine time on Windows
>>> computers managed by the IT is around 3 minutes behind the standard time. I
>>> have informed you about this before, and the problem was fixed temporarily,
>>> but now it's back again. This is adversely impacting our
>>> experiments, causing us to be late, etc. *Can you please fix this once
>>> and for all*? The restrictions set by IT does not allow us to fix it on
>>> our end.
>>>
>>> [image: image.png]
>>>
>>> Regards,
>>> Hassan
>>>
>>> On Mon, Aug 29, 2022 at 10:05 AM William Nguyen <wnguyen at sdsu.edu>
>>> wrote:
>>>
>>>> Dear Faculty and Staff,
>>>>
>>>> As your OneIT Leader I wanted to provide an update on a technology
>>>> change that impacts OneDrive and impacted some of our faculty and staff.
>>>> This change was made in response to a single faculty member request.  We,
>>>> as your IT support for the college, mistakenly made an error and applied a
>>>> Configuration Profile to all the devices in the College of Engineering.
>>>> After this Configuration Profile was applied, it came to our attention that
>>>> the user’s hard drive was being filled up, and in turn causing the computer
>>>> to run very slow or even unresponsive. In retrospect we should have just
>>>> made the change to the single faculty member and not applied it to all of
>>>> the devices in the College of Engineering.
>>>>
>>>> At the moment we have removed this Configuration Profile to all the
>>>> devices in the College of Engineering. Note: Not all of the College of
>>>> Engineering devices have completely synchronized with the Configuration
>>>> profile; only about 194 devices successfully took the Configurations
>>>> Profile. We are still in the process of investigating the 194 affected
>>>> devices and have a temporary manual resolution to revert back to the
>>>> default setting if your device's hard drive runs out of storage space. You
>>>> do not need to take any action if you do not notice any dramatic change to
>>>> your hard drive storage space and your device's performance. We are looking
>>>> into a solution via our management system that can be applied to all
>>>> affected devices automatically.
>>>>
>>>> If you are having issues with OneDrive for Business, please contact one
>>>> of the College of Engineering IT for support.
>>>>
>>>> Let us know if you have any questions or concerns about this issue.
>>>>
>>>> Thank you,
>>>>
>>>>
>>>> William Nguyen
>>>>
>>>> OneIT Leader
>>>>
>>>> College of Engineering/Dean's Office
>>>>
>>>>
>>>>
>>>> wnguyen at sdsu.edu
>>>>
>>>> P: 619-594-1166
>>>>
>>>>
>>>>
>>>> San Diego State University |College of Engineering IT Help Desk
>>>> <https://ost.sdsu.edu/>
>>>>
>>>> 5500 Campanile Drive | San Diego, CA 92182-8080
>>>>
>>>>
>>>> *In the interest of getting you the help you need as quickly as
>>>> possible, please submit your request via ServiceNow:
>>>> https://servicenow.sdsu.edu <https://servicenow.sdsu.edu>*
>>>>
>>>>
>>>> _______________________________________________
>>>> Faculty mailing list
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>>>> http://engineering.sdsu.edu/mailman/listinfo/faculty
>>>>
>>> _______________________________________________
>>> Faculty mailing list
>>> Faculty at engineering.sdsu.edu
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>>>
>> _______________________________________________
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>
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