[Staff] [Faculty] OneDrive for Business issues

[abeyene at sdsu.edu]

This could be due to the new Chinese year, :)
Happy New Year to those who celebrate, Wenwu?
asfaw


On Mon, Jan 23, 2023 at 9:03 AM Wenwu Xu <wenwu.xu at sdsu.edu> wrote:

> Dear William,
>
> I am having the same problem since long time ago. It was
> temporarily addressed by Ku but it came back just a few days later. It
> would be really great to have this fixed.
>
> Best regards,
> Wenwu
>
> Wenwu Xu, Ph.D.
> Assistant Professor
> Department of Mechanical Engineering, E-323J
> San Diego State University
> 5500 Campanile Drive
> San Diego, CA 92182-1323
> USA
> Tel: 1-619-594-6068
> Email: wenwu.xu at sdsu.edu
> Web Site: mmm.sdsu.edu
> Dept Web Site: mechanical.sdsu.edu/mechanical/
>
>
> On Mon, Jan 23, 2023 at 9:00 AM Hassan Davani <hdavani at sdsu.edu> wrote:
>
>> Dear William,
>>
>> Other than the issue you mentioned below, there is a problem affecting me
>> and some of our colleagues *everyday*. The machine time on Windows
>> computers managed by the IT is around 3 minutes behind the standard time. I
>> have informed you about this before, and the problem was fixed temporarily,
>> but now it's back again. This is adversely impacting our
>> experiments, causing us to be late, etc. *Can you please fix this once
>> and for all*? The restrictions set by IT does not allow us to fix it on
>> our end.
>>
>> [image: image.png]
>>
>> Regards,
>> Hassan
>>
>> On Mon, Aug 29, 2022 at 10:05 AM William Nguyen <wnguyen at sdsu.edu> wrote:
>>
>>> Dear Faculty and Staff,
>>>
>>> As your OneIT Leader I wanted to provide an update on a technology
>>> change that impacts OneDrive and impacted some of our faculty and staff.
>>> This change was made in response to a single faculty member request.  We,
>>> as your IT support for the college, mistakenly made an error and applied a
>>> Configuration Profile to all the devices in the College of Engineering.
>>> After this Configuration Profile was applied, it came to our attention that
>>> the user’s hard drive was being filled up, and in turn causing the computer
>>> to run very slow or even unresponsive. In retrospect we should have just
>>> made the change to the single faculty member and not applied it to all of
>>> the devices in the College of Engineering.
>>>
>>> At the moment we have removed this Configuration Profile to all the
>>> devices in the College of Engineering. Note: Not all of the College of
>>> Engineering devices have completely synchronized with the Configuration
>>> profile; only about 194 devices successfully took the Configurations
>>> Profile. We are still in the process of investigating the 194 affected
>>> devices and have a temporary manual resolution to revert back to the
>>> default setting if your device's hard drive runs out of storage space. You
>>> do not need to take any action if you do not notice any dramatic change to
>>> your hard drive storage space and your device's performance. We are looking
>>> into a solution via our management system that can be applied to all
>>> affected devices automatically.
>>>
>>> If you are having issues with OneDrive for Business, please contact one
>>> of the College of Engineering IT for support.
>>>
>>> Let us know if you have any questions or concerns about this issue.
>>>
>>> Thank you,
>>>
>>>
>>> William Nguyen
>>>
>>> OneIT Leader
>>>
>>> College of Engineering/Dean's Office
>>>
>>>
>>>
>>> wnguyen at sdsu.edu
>>>
>>> P: 619-594-1166
>>>
>>>
>>>
>>> San Diego State University |College of Engineering IT Help Desk
>>> <https://ost.sdsu.edu/>
>>>
>>> 5500 Campanile Drive | San Diego, CA 92182-8080
>>>
>>>
>>> *In the interest of getting you the help you need as quickly as
>>> possible, please submit your request via ServiceNow:
>>> https://servicenow.sdsu.edu <https://servicenow.sdsu.edu>*
>>>
>>>
>>> _______________________________________________
>>> Faculty mailing list
>>> Faculty at engineering.sdsu.edu
>>> http://engineering.sdsu.edu/mailman/listinfo/faculty
>>>
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