[Faculty] Support for Personal Computers

[Darrell Irwin]

The Policy of the College of Engineering and San Diego State University is
that IT Support Technicians provide support for State or Foundation owned
Computers, Laptops, and Tablets. We are not able to provide support for
personal laptops, tablets, and computers.  Recently, our computer support
personnel, including Chris Paolini and Meti Belay, are reporting that they
are receiving requests from faculty and graduate students to work on
Personal Computers for hardware and virus issues and software installation
issues. Due to this policy, and the already heavy workloads for our
technicians, I have advised our technicians to respectfully decline requests
for support of personal computers. They feel they are placed in an awkward
position when these types of requests are made, and it is requested you not
ask the technicians for support of your personal computers, laptops or
tablets. Please advise your graduate students of this policy and ask that
they also not request support for personal computers, laptops or tablets.
Thank you for your cooperation.

 

Darrell

 

Darrell Irwin

Director, Resource Management

College of Engineering

Ext: 48290


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