[Faculty] OneDrive for Business issues

[Wenwu Xu]

Dear William,

I am having the same problem since long time ago. It was
temporarily addressed by Ku but it came back just a few days later. It
would be really great to have this fixed.

Best regards,
Wenwu

Wenwu Xu, Ph.D.
Assistant Professor
Department of Mechanical Engineering, E-323J
San Diego State University
5500 Campanile Drive
San Diego, CA 92182-1323
USA
Tel: 1-619-594-6068
Email: wenwu.xu at sdsu.edu
Web Site: mmm.sdsu.edu
Dept Web Site: mechanical.sdsu.edu/mechanical/


On Mon, Jan 23, 2023 at 9:00 AM Hassan Davani <hdavani at sdsu.edu> wrote:

> Dear William,
>
> Other than the issue you mentioned below, there is a problem affecting me
> and some of our colleagues *everyday*. The machine time on Windows
> computers managed by the IT is around 3 minutes behind the standard time. I
> have informed you about this before, and the problem was fixed temporarily,
> but now it's back again. This is adversely impacting our
> experiments, causing us to be late, etc. *Can you please fix this once
> and for all*? The restrictions set by IT does not allow us to fix it on
> our end.
>
> [image: image.png]
>
> Regards,
> Hassan
>
> On Mon, Aug 29, 2022 at 10:05 AM William Nguyen <wnguyen at sdsu.edu> wrote:
>
>> Dear Faculty and Staff,
>>
>> As your OneIT Leader I wanted to provide an update on a technology change
>> that impacts OneDrive and impacted some of our faculty and staff. This
>> change was made in response to a single faculty member request.  We, as
>> your IT support for the college, mistakenly made an error and applied a
>> Configuration Profile to all the devices in the College of Engineering.
>> After this Configuration Profile was applied, it came to our attention that
>> the user’s hard drive was being filled up, and in turn causing the computer
>> to run very slow or even unresponsive. In retrospect we should have just
>> made the change to the single faculty member and not applied it to all of
>> the devices in the College of Engineering.
>>
>> At the moment we have removed this Configuration Profile to all the
>> devices in the College of Engineering. Note: Not all of the College of
>> Engineering devices have completely synchronized with the Configuration
>> profile; only about 194 devices successfully took the Configurations
>> Profile. We are still in the process of investigating the 194 affected
>> devices and have a temporary manual resolution to revert back to the
>> default setting if your device's hard drive runs out of storage space. You
>> do not need to take any action if you do not notice any dramatic change to
>> your hard drive storage space and your device's performance. We are looking
>> into a solution via our management system that can be applied to all
>> affected devices automatically.
>>
>> If you are having issues with OneDrive for Business, please contact one
>> of the College of Engineering IT for support.
>>
>> Let us know if you have any questions or concerns about this issue.
>>
>> Thank you,
>>
>>
>> William Nguyen
>>
>> OneIT Leader
>>
>> College of Engineering/Dean's Office
>>
>>
>>
>> wnguyen at sdsu.edu
>>
>> P: 619-594-1166
>>
>>
>>
>> San Diego State University |College of Engineering IT Help Desk
>> <https://ost.sdsu.edu/>
>>
>> 5500 Campanile Drive | San Diego, CA 92182-8080
>>
>>
>> *In the interest of getting you the help you need as quickly as possible,
>> please submit your request via ServiceNow: https://servicenow.sdsu.edu
>> <https://servicenow.sdsu.edu>*
>>
>>
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