[Faculty] OneDrive for Business issues

[Hassan Davani]

Dear William,

Other than the issue you mentioned below, there is a problem affecting me
and some of our colleagues *everyday*. The machine time on Windows
computers managed by the IT is around 3 minutes behind the standard time. I
have informed you about this before, and the problem was fixed temporarily,
but now it's back again. This is adversely impacting our
experiments, causing us to be late, etc. *Can you please fix this once and
for all*? The restrictions set by IT does not allow us to fix it on our end.

[image: image.png]

Regards,
Hassan

On Mon, Aug 29, 2022 at 10:05 AM William Nguyen <wnguyen at sdsu.edu> wrote:

> Dear Faculty and Staff,
>
> As your OneIT Leader I wanted to provide an update on a technology change
> that impacts OneDrive and impacted some of our faculty and staff. This
> change was made in response to a single faculty member request.  We, as
> your IT support for the college, mistakenly made an error and applied a
> Configuration Profile to all the devices in the College of Engineering.
> After this Configuration Profile was applied, it came to our attention that
> the user’s hard drive was being filled up, and in turn causing the computer
> to run very slow or even unresponsive. In retrospect we should have just
> made the change to the single faculty member and not applied it to all of
> the devices in the College of Engineering.
>
> At the moment we have removed this Configuration Profile to all the
> devices in the College of Engineering. Note: Not all of the College of
> Engineering devices have completely synchronized with the Configuration
> profile; only about 194 devices successfully took the Configurations
> Profile. We are still in the process of investigating the 194 affected
> devices and have a temporary manual resolution to revert back to the
> default setting if your device's hard drive runs out of storage space. You
> do not need to take any action if you do not notice any dramatic change to
> your hard drive storage space and your device's performance. We are looking
> into a solution via our management system that can be applied to all
> affected devices automatically.
>
> If you are having issues with OneDrive for Business, please contact one of
> the College of Engineering IT for support.
>
> Let us know if you have any questions or concerns about this issue.
>
> Thank you,
>
>
> William Nguyen
>
> OneIT Leader
>
> College of Engineering/Dean's Office
>
>
>
> wnguyen at sdsu.edu
>
> P: 619-594-1166
>
>
>
> San Diego State University |College of Engineering IT Help Desk
> <https://ost.sdsu.edu/>
>
> 5500 Campanile Drive | San Diego, CA 92182-8080
>
>
> *In the interest of getting you the help you need as quickly as possible,
> please submit your request via ServiceNow: https://servicenow.sdsu.edu
> <https://servicenow.sdsu.edu>*
>
>
> _______________________________________________
> Faculty mailing list
> Faculty at engineering.sdsu.edu
> http://engineering.sdsu.edu/mailman/listinfo/faculty
>
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