<div dir="ltr">Hi All,<div>Here is a step by step guide to setup Duo Mobile. </div><div><a href="https://it.sdsu.edu/security/operations-services/duo_getting_started">https://it.sdsu.edu/security/operations-services/duo_getting_started</a></div><div><br></div><div>I'll paste the information here just in case you cant access the guide.</div><div><br></div><div><h2 class="gmail-special-title-red" style="box-sizing:border-box;font-family:proxima-nova,Helvetica,Arial,sans-serif;font-weight:500;line-height:1.1;color:rgb(166,25,46);margin-top:0px;margin-bottom:10px;font-size:1.875em">Duo Getting Started</h2><p style="box-sizing:border-box;margin:0px 0px 20px;color:rgb(81,81,81);font-family:proxima-nova,Helvetica,Arial,sans-serif;font-size:16px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-getting-started.jpg" alt="duo getting started" width="500" height="244" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p><p class="gmail-h2 gmail-h3" style="box-sizing:border-box;margin:20px 0px 10px;font-family:proxima-nova,Helvetica,Arial,sans-serif;line-height:1.1;color:rgb(81,81,81);font-size:24px"><span style="box-sizing:border-box;font-weight:700">Step 1: Getting Started with Duo<br style="box-sizing:border-box"></span></p><div class="gmail-table-responsive" style="box-sizing:border-box;min-height:0.01%;overflow-x:auto;color:rgb(81,81,81);font-family:proxima-nova,Helvetica,Arial,sans-serif;font-size:16px"><table class="gmail-table gmail-table-bordered gmail-table-striped gmail-table-hover gmail-table-condensed" style="border-spacing:0px;border-collapse:collapse;background-color:transparent;width:847.2px;max-width:100%;margin-bottom:20px;border:1px solid rgb(221,221,221);height:4413px"><caption style="box-sizing:border-box;padding-top:8px;padding-bottom:8px;text-align:left"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">Step-by-step instructions are provided below about how to enroll your device into Duo MFA.</h4><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">If you prefer training videos, they are also available <a href="https://it.sdsu.edu/security/operations-services/duo_training_videos" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">here.</a></h4><h6 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:12px"> </h6></caption><tbody style="box-sizing:border-box"><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">1 </h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">Download the Duo Mobile app on the device you intend to use for authentication. For example, for either iOS or Android, please download and install the Duo Mobile app from your mobile provider's app store.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-duomobileapp.png" alt="Duo Mobile App" width="474" height="210" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">2 </h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">Open a new browser window on the computer on which you are going to login to your <a href="http://sdsu.edu">sdsu.edu</a> account, go to <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a>, and use the "Sign In" button to begin. The <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> is where users can manage, add, and remove their Duo devices. In addition, the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> is where users can <a href="https://it.sdsu.edu/security/operations-services/duo_enable_apps" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">enable Duo for your G Suite account</a>. Lastly, the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> is also where users can <a href="https://it.sdsu.edu/security/operations-services/duo_bypass_codes" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">generate bypass codes</a> so users never get locked out of their account.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_sign_in.png" alt="duo portal" width="421" height="174" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">3</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">Provide your SDSUid login credentials and authenticate yourself.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-sdsuid.jpg" alt="duo sdsuid" width="400" height="245" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">4</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen, click “Start Setup” to begin the Duo MFA setup.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-gettingstarted-protect.jpg" alt="duo protect account" width="500" height="191" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">5</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen,</span> select the device you would like to enroll in Duo. <span style="box-sizing:border-box">A mobile phone is recommended as has the most robust features (PUSH, text, phone call, passcodes). Enrolling multiple devices (e.g. smartphone, landline, tablet, etc.) is also recommended to prevent you from getting locked out of your account.<br style="box-sizing:border-box"></span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-sdsu-portal-device.jpg" alt="duo device" width="400" height="257" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">6</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen,</span> confirm the country and input your phone number (no hyphens required). Place a check in the You entered (your phone number displays) and then click on Continue.</p><p style="box-sizing:border-box;margin:0px 0px 20px">Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service.</p><p style="box-sizing:border-box;margin:0px 0px 20px">You can enter an extension if you chose <em style="box-sizing:border-box">Landline</em> in the previous step.<br style="box-sizing:border-box">If you're enrolling a tablet, you will not be prompted to enter a phone number.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-adding-phone-number.jpg" alt="duo enter number" width="500" height="221" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">7</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen,</span> confirm the type of device you are adding to Duo and click <em style="box-sizing:border-box">Continue</em>.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-type-of-phone.jpg" alt="duo confirm device" width="500" height="213" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">8</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen, verify ownership of your phone. </span><span style="box-sizing:border-box">Select either “Call Me” or “Text Me.” </span><span style="box-sizing:border-box">If you select the “Text Me” option, you will receive a 6-digit code. </span><span style="box-sizing:border-box">Enter the code in the blank box.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_verify_ownership2.jpg" alt="duo verify ownership" width="354" height="310" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"><br style="box-sizing:border-box"></span></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">9</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen,</span> follow the platform-specific instructions on the screen to install Duo Mobile. <span style="box-sizing:border-box">Open the Duo app, return to the enrollment window and tap “I have Duo Mobile installed.”</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-mobile-modified.jpg" alt="duo app" width="400" height="158" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">10</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen, you will see "Activate Duo Mobile" and a barcode.<br style="box-sizing:border-box"></span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">Open the Duo Mobile app on your phone. Tap the “+” button. Scan the barcode on the Duo Portal screen with your device’s camera.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_activate_duo_mobile.png" alt="Duo Getting Started - Scan Barcode" width="300" height="210" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></span></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">11</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On iPhone, Android, and Windows devices, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. If you are prompted on the mobile app to allow access to your camera, select the “OK” option.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_access_camera.jpg" alt="Duo Getting Started Access Camera" width="232" height="452" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/ios-activation_2x.png" alt="Duo_bar_code" width="300" height="325" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></span></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">12</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">Once you scan the barcode from your phone, your device will be activated in Duo, as shown below on the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen.</span><span style="box-sizing:border-box"></span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-scanning-barcode.jpg" alt="duo barcode" width="400" height="225" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">An automatic passcode will be generated that will register your device with the SDSU Duo security. </span><span style="box-sizing:border-box">Activating the Duo app links it to your account. Your device can now be used for authentication.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_app_activation_passcodes.jpg" alt="Duo Getting Started Add Device on Duo App" width="265" height="476" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">13</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"> <span style="box-sizing:border-box">If you are unable to scan from your phone, click on “Email me an activation link instead" on the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen.<br style="box-sizing:border-box"></span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_email_activation_link.png" alt="Duo Getting Started Email Activation Link" width="300" height="227" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></span></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">14</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box">On the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen, enter your SDSU address that you can check from your device. </span><span style="box-sizing:border-box">You will be sent a special link that you can click to activate Duo Mobile. </span><span style="box-sizing:border-box">Once you’ve clicked the link on the email, click “Continue” on the Duo Portal screen.</span></p><p style="box-sizing:border-box;margin:0px 0px 20px"><span style="box-sizing:border-box"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_activate_duo_by_email.png" alt="Duo Getting Started Activate Duo by Email" width="500" height="165" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></span></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">15</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">After a successful registration, you will see the following o<span style="box-sizing:border-box">n the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> screen</span>, which confirms that you can authenticate to any Duo protected service. Click on the <em style="box-sizing:border-box">Dismiss</em> button to finish.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-successful-enrollment.jpg" alt="duo success" width="500" height="213" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">16</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">After your device is registered, you can log in to the <a href="https://duoportal.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Duo Portal</a> at any time to manage, add, or remove devices.</p><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo-gettingstarted-portal.jpg" alt="duo management portal" width="500" height="143" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(249,249,249)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">17</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">The next step is to enroll your G Suite account (i.e. G Mail, Google Drive, and other Google Applications) into Duo! Please visit "<a href="https://it.sdsu.edu/security/operations-services/duo_enable_apps" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Step 2: Duo Enable Apps</a>" page for step-by-step instructions and protect your G Suite Account today!</p></td></tr><tr class="gmail-ou-content" style="box-sizing:border-box;background-color:rgb(245,245,245)"><td class="gmail-ou-column-1 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><h4 style="box-sizing:border-box;font-family:inherit;font-weight:500;line-height:1.1;color:inherit;margin-top:10px;margin-bottom:10px;font-size:18px">18</h4></td><td class="gmail-ou-column-2 gmail-ou-value" style="box-sizing:border-box;padding:5px;line-height:1.42857;vertical-align:top;border:1px solid rgb(221,221,221)"><p style="box-sizing:border-box;margin:0px 0px 20px">For Duo MFA User Support, please visit the following links:</p><ul style="box-sizing:border-box;margin-top:0px;margin-bottom:20px"><li style="box-sizing:border-box;padding:4px 0px"><a title="IT Security Office Website" href="https://it.sdsu.edu/security/operations-services/mfa" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">I</a><span style="box-sizing:border-box"><a title="IT Security Office Website" href="https://it.sdsu.edu/security/operations-services/mfa" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">T Security Office Website</a></span></li><li style="box-sizing:border-box;padding:4px 0px">Faculty and Staff - <span style="box-sizing:border-box">Submit a Ticket through</span><a href="https://servicenow.sdsu.edu/" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)"> <span style="box-sizing:border-box">S</span><span style="box-sizing:border-box">DSU ServiceNow</span></a><span style="box-sizing:border-box"> or coordinate with you IT department.</span></li><li style="box-sizing:border-box;padding:4px 0px">Students - Visit the <a href="https://library.sdsu.edu/computers-technology" style="box-sizing:border-box;background-color:transparent;color:rgb(166,25,46)">Hub Help Desk</a>.</li></ul><p style="box-sizing:border-box;margin:0px 0px 20px"><img class="gmail-img-responsive gmail-center-block" src="https://it.sdsu.edu/security/images/duo_questions.png" alt="Duo Help" width="250" height="250" style="box-sizing: border-box; border: 0px; vertical-align: middle; display: block; max-width: 100%; height: auto; margin-right: auto; margin-left: auto; margin-bottom: 20px;"></p></td></tr></tbody></table><br></div></div><div class="gmail-table-responsive" style="box-sizing:border-box;min-height:0.01%;overflow-x:auto;color:rgb(81,81,81);font-family:proxima-nova,Helvetica,Arial,sans-serif;font-size:16px">Thank you,</div><div class="gmail-table-responsive" style="box-sizing:border-box;min-height:0.01%;overflow-x:auto;color:rgb(81,81,81);font-family:proxima-nova,Helvetica,Arial,sans-serif;font-size:16px">William Nguyen</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 9, 2021 at 1:18 PM William Nguyen <<a href="mailto:wnguyen@sdsu.edu">wnguyen@sdsu.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">FYI.<div><br><span style="color:rgb(0,0,0);font-weight:700">Beginning March 5, all SDSU faculty, staff, and students will be required to use Multi-Factor Authentication (MFA) to access Google Workplace (formerly G Suite) which includes Gmail, Google Drive, Google Calendar, and other Google applications.</span></div><div><font color="#000000"><b><br clear="all"></b></font><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div>William Nguyen<br></div><div>Operating Systems Analyst </div><div>College of Engineering, ENG-202A</div><div><span style="font-size:12.8px">San Diego State University</span></div><div><span style="font-size:12.8px">5500 Campanile Drive</span></div><div><span style="font-size:12.8px">San Diego, CA 92182-1326</span></div><div>Tel: 619-594-1166<br></div><div>Fax: 619-594-6005</div><div>E-mail: <a href="mailto:wnguyen@sdsu.edu" target="_blank">wnguyen@sdsu.edu</a></div></div></div></div></div></div></div></div><br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Yusuf Ozturk</strong> <span dir="auto"><<a href="mailto:yozturk@sdsu.edu" target="_blank">yozturk@sdsu.edu</a>></span><br>Date: Mon, Feb 8, 2021 at 11:48 PM<br>Subject: Multi-Factor Authentication<br>To: <<a href="mailto:wnguyen@sdsu.edu" target="_blank">wnguyen@sdsu.edu</a>><br></div><br><br><div lang="EN-US" style="overflow-wrap: break-word;"><div><p style="margin:0in"><b><span style="color:black">Dear Nguyen, </span></b></p><p style="margin:0in"><b><span style="color:black"> </span></b></p><p style="margin:0in"><b><span style="color:black">Beginning March 5, all SDSU faculty, staff, and students will be required to use Multi-Factor Authentication (MFA) to access Google Workplace (formerly G Suite) which includes Gmail, Google Drive, Google Calendar, and other Google applications.</span></b><span style="color:black"> </span>MFA is an additional layer of verification used to enhance account security, requiring two types of authentication to protect against unauthorized users accessing your accounts. <span style="color:black"> </span>SDSU has adopted <a href="https://duo.com/" target="_blank">DUO</a> as its platform for MFA. <span style="color:black">DUO works by verifying your identity through a personal device- usually a smartphone, but there are options for those who does not have a cell phone (</span><a href="https://it.sdsu.edu/security/operations-services/mfa/duo_device_overview" target="_blank">https://it.sdsu.edu/security/operations-services/mfa/duo_device_overview</a><span style="color:black"> ). DUO is simple to install and easy to use. If you have not yet begun using DUO, point your browser to this </span><a href="https://it.sdsu.edu/security/operations-services/mfa" target="_blank">link</a>. </p><p style="margin:0in"> </p><p style="margin:0in">You will be guided through three steps: </p><p style="margin:0in">(1) Enrolling your device in DUO (which requires downloading the app).</p><p style="margin:0in">(2) Enabling DUO MFA for your SDSU Google account.</p><p style="margin:0in">(3) Generating a set of "emergency" codes that will prevent you from ever being locked out of your accounts.</p><p style="margin:0in"> </p><p style="margin:0in">Once DUO is set up, you will be prompted to verify your identity through your device when you access SDSU Google Workplace applications like Gmail. Google will cache your DUO authentication for a period so that you will not be prompted for MFA each time you login with the same computer and browser.</p><p style="margin:0in"> </p><p style="margin:0in">If you have trouble getting DUO to work, the IT Division has posted <a href="https://it.sdsu.edu/security/operations-services/mfa" target="_blank">FAQs</a> and <a href="https://it.sdsu.edu/security/operations-services/duo_training_videos" target="_blank">videos</a> to help you. You can also request assistance by submitting a request through <a href="https://sdsu.service-now.com/" target="_blank">ServiceNow</a>. </p><p style="margin:0in"> </p><p style="margin:0in">There are also two Zoom Training Sessions available on a first come first serve basis. Each training session can support 25 attendees. Please use the links below to register in advance for a date if you are interested. Once your registration spot is confirmed, a confirmation email containing the Zoom meeting information will be sent.</p><p style="margin-left:22.5pt"><span><span style="font-family:Symbol;color:windowtext;text-decoration:none"><span>·<span style="font:7pt "Times New Roman""> </span></span></span></span>Monday, Feb 16, 2021, 3:00 PM Pacific Time. Register in advance for this meeting at <a href="https://sdsu.zoom.us/meeting/register/tZEpdO2przssHdRWdD3YqNtVluabUc8Je75_" target="_blank">https://SDSU.zoom.us/meeting/register/tZEpdO2przssHdRWdD3YqNtVluabUc8Je75_</a><span><span style="color:windowtext;text-decoration:none"></span></span></p><p style="margin-left:22.5pt"><span style="font-family:Symbol"><span>·<span style="font:7pt "Times New Roman""> </span></span></span> Wednesday, Feb 24, 2021, 3:00 PM Pacific Time. Register in advance for this meeting at <a href="https://sdsu.zoom.us/meeting/register/tZ0pcu6uqDIpHNVvynosRyddSgTVOVuVXbzA" target="_blank">https://SDSU.zoom.us/meeting/register/tZ0pcu6uqDIpHNVvynosRyddSgTVOVuVXbzA</a></p><p style="margin:0in">I encourage you to install DUO and enable MFA to protect your university accounts as soon as possible, and certainly well before March 5. That way, if you do encounter any difficulties, you will have plenty of time to deal with them before the deadline.</p><p style="margin:0in"> </p><p style="margin:0in">Thank you for your attention to this matter, and thank you for working to ensure the security of our data and our IT infrastructure.</p><p class="MsoNormal"> </p><p class="MsoNormal">Best regards</p><p class="MsoNormal"> </p><p class="MsoNormal">Yusuf Ozturk </p><p class="MsoNormal">Interim Associate Dean of Undergraduate Studies and Professor</p><p class="MsoNormal"> </p></div></div>
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